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FAQ

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First you will need to visit - crisisnottingham.com/tickets. This is the only place where you can purchase tickets from. You need: - A phone that can receive an SMS text message - The required data to create an account - Everything you need to be able to pay the tickets Why do I need a phone that can receive an SMS text message? Your tickets will be linked to your phone number. You will log in with your phone number, you receive required to log in by SMS. What data do I have to fill in for an account? To create your account, we ask the following information: - First and last name - E-mail address - Gender - Date of birth - Address (optional) Do I have to pay immediately? Yes! The order is complete only after you have paid, so make sure you have everything you need. Depending on your bank, you may need an e-dentifier, code or app. Payment can be made using all major credit or debit cards. Your tickets will now be in your Ontapp Tickets account on the 'Ontapp Tickets' app.

Yes. Providing they are over the age of 18, have valid student ID and are ready for CRISIS, then they are welcome to come! We also operate on a 1:1 student to non-student ratio.

Screenshots do not work! Please do not buy/sell a screenshot ticket, as entry will not be permitted. The only place to sell a ticket is via Ontapp Tickets. You can sell your tickets via the Ontapp Tickets app (on your phone/tablet). Select the event; - Choose the ticket type you want to sell. The tickets are grouped by ticket type. - If you have chosen the ticket type, you will see all the tickets you have of this type. Now click 'Sell ticket'. - If you want to sell all your tickets, you have to sell them separately. - Share the link to your tickets with friends / family / online, so your tickets will sell faster! Tickets sold, money back After the ticket is purchased by someone else, the original amount (excluding service costs) will be refunded to your bank account within 2 business days.

Sorry to hear that. Please fill out the form on our 'Contact Us' page and select 'Lost Property'. All lost property queries submitted on the form go directly to Rock City, therefore your data is shared with them so they are able to process your request. Neither parties use the forms data for marketing purposes. Please note we do not take calls regarding lost property. If you do not hear back within 48hrs it means that your item has not been found. Self respect is unlikely to be found.

Yes you can. We love socials at CRISIS. We have an allocation for Sports and Societies each week (except AllNighters). For Term 3, your social sec will have been sent a unique link containing all of your allocated events in one place.

Who wants to stand on the street for hours in the cold queueing for a club? Exactly... At CRISIS you can queue in our neighbouring venue - Stealth, grab some drinks, make use of the facilities and we will ping your phone when we have space for you and your friends. You and your mates come to our Q venue. When you arrive, you will be asked for your mobile number. We also charge a queue joining fee of £3. You can pay on card or Apple/Google pay only. This money is then knocked off the ticket price at the end, when you're called for entry to CRISIS. You can then do what you like within the venue. Once we have space available we will message you to say to collect your tickets. You do this within the venue before you go round to CRISIS.

What are your cleaning procedures? We have split our day into sessions to ensure that we can deep clean our tables, service areas and toilets before opening, between sessions and at the end of the day. Before and after each session, we will thoroughly wipe down all table and benches; before and after each order our staff will wipe down their service area on the bar; our toilets will be cleaned every 30 minutes and fully disinfected with disinfectant spray after every session. Sanistiser and hand washing stations will be available throughout the venue. What is the toilet situation? We will be using the Main Hall Toilets and operating a one way system in the building. Some cubicles will be unavailable for use as we will be doing our best to keep distance between them, but we expect demand to be staggered enough to ensure limited queuing. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions. Am I able to move around the venue freely? You are able to go to the toilet, ensuring you are keeping socially distant at least 2m away from the next person, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff for assistance. Do I have to wear a face covering? We require face coverings to be worn when arriving at the venue and when moving around, but not when sat at your table. We recommend bringing your own, but if you do forget, we can provide a disposable one. Will I have easy access to hand sanitiser or hand washing facilities? There will be hand sanitising stations at the entrance, exit and throughout the venue along with handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish. Will your staff be wearing PPE? Our staff will be wearing disposable face masks which they will throw away after every session, and they will also be wearing aprons which have been washed at 60 degrees at the end of every day. They will use disposable gloves to build and then deliver all drinks orders on a tray, then dispose of the gloves and sanitise the tray. Bar staff will be instructed to wash their hand before their shifts and then every 20 mins to the NHS specifications. How will social distancing and safe customer behaviour be enforced? We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund and blacklisted from the venue. How will you comply with the latest government guidance? As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance of your booking.

Our refund policy for CRISIS has been changed during these difficult times to make things more flexible for our customers. We do not offer refunds for cancellations or if you are unable to attend an event that has gone ahead as scheduled. This is unchanged from our normal ticketing policy. In the event that we are required to postpone our events, we will first attempt to reschedule. We will contact all ticket holders with the proposed new date(s). If you are unable to make the new date(s), we will offer a voucher valid for one year, able to be redeemed at any future CRISIS events. They will also be prioritised above general ticket releases, so for example: you could get first dibs on AllNighter tickets etc. If you are moving on, the voucher will also be applicable at our big CRISIS reunion events in London, usually held in September and October. We ask for our customers to bare with us whilst we make our arrangements and to please not message in until we have contacted you. *Please note that all booking fees are non-refundable.

The UK's Biggest Weekly Club Night.
Every Wednesday at Rock City, Nottingham

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CRISIS, 8 Talbot Street Nottingham, NG1 5GG

0330 332 0611

[email protected]

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