0330 332 0611
(not for lost property)
07969 955 639
Need answers to some of life's important questions? Like which is better...VK Orange or VK Blue? Then get in touch.
As much as we would love to chat to you... Do any of these help first?
Sorry to hear that. Please fill out the form on our 'Contact Us' page and select 'Lost Property'.
All lost property queries submitted on the form go directly to Rock City, therefore your data is shared with them so they are able to process your request. Neither parties use the forms data for marketing purposes.
Please note we do not take calls regarding lost property. If you do not hear back within 48hrs it means that your item has not been found. Self respect is unlikely to be found.
We can no longer offer "Pay on The Door" via The Yard
This is all part of our strategy to maintain social distancing.
Instead, we are selling tickets for the Yard on our tickets page. These will give access to the Yard. As tables leave from inside the venue, you can transfer inside instead. There is no guarantee you will get inside, but we will try our best.
The Yard Bar has a marquee covering and you will be able to order drinks to your table.
There will be no queueing to pay on the door whatsoever.
CRISIS Sessions is 100% table service, there will be no orders taken at the bar.
Our app 'Ontapp' is simple to use and all the usual drinks you will find at CRISIS can be ordered directly from your smartphone, your drinks order will be delivered to your table by a member of staff.
You will be sent a link to the ordering app in advance or you can scan the QR code which will be located on your allocated table. The app is easy to use to ensure you can get to those much loved VK's as soon as possible!
Ontapp is available on IOS and Android - https://www.ontapp.app/download
No, once you have made your booking you will be allocated a table, this will be your table for the remainder of your session. Everyone that should be on your table has to stay on the same table. This is to adhere to social distancing and government guidelines to ensure upmost safety for everybody at the venue at all times.
You are required to wear a face covering when not seated at your table (For example, going to the toilet). We encourage people to wear face coverings as much as possible to help stop potential transmission of the Coronavirus.
What are your cleaning procedures?
We have split our day into sessions to ensure that we can deep clean our tables, service areas and toilets before opening, between sessions and at the end of the day. Before and after each session, we will thoroughly wipe down all table and benches; before and after each order our staff will wipe down their service area on the bar; our toilets will be cleaned every 30 minutes and fully disinfected with disinfectant spray after every session. Sanistiser and hand washing stations will be available throughout the venue.
What is the toilet situation?
We will be using the Main Hall Toilets and operating a one way system in the building. Some cubicles will be unavailable for use as we will be doing our best to keep distance between them, but we expect demand to be staggered enough to ensure limited queuing. Please follow all instructions on signage and floor markings throughout the venue, and respond to our staff if they are giving directions.
Am I able to move around the venue freely?
You are able to go to the toilet, ensuring you are keeping socially distant at least 2m away from the next person, wearing a face covering and following all signage and instructions. Other than that, you must remain at your table and ask a member of staff for assistance.
Do I have to wear a face covering?
We require face coverings to be worn when arriving at the venue and when moving around, but not when sat at your table. We recommend bringing your own, but if you do forget, we can provide a disposable one.
Will I have easy access to hand sanitiser or hand washing facilities?
There will be hand sanitising stations at the entrance, exit and throughout the venue along with handwashing facilities in the toilets, naturally. We suggest bringing along a small bottle of sanitiser for use at your table, if you wish.
Will your staff be wearing PPE?
Our staff will be wearing disposable face masks which they will throw away after every session, and they will also be wearing aprons which have been washed at 60 degrees at the end of every day. They will use disposable gloves to build and then deliver all drinks orders on a tray, then dispose of the gloves and sanitise the tray. Bar staff will be instructed to wash their hand before their shifts and then every 20 mins to the NHS specifications.
How will social distancing and safe customer behaviour be enforced?
We will have friendly security in PPE present during all sessions who will simply be there to keep an eye on things and ensure the safety of all staff and customers. Should there be any repeated contravention of our guidelines or government guidance, they can be reported to staff or security and those people will be asked to leave without refund and blacklisted from the venue.
How will you comply with the latest government guidance?
As you will have read above, we are complying with current government guidance around social distancing, PPE and cleanliness etc. We will continue to update our processes and procedures as the government update their guidance and rules for licensed premises, and be in contact with any updates via email in advance of your booking.
You will be able to purchase 1 table per person.
Those seated on each of the tables must stay on their original allocated table, table swapping is not allowed as social distancing needs to be maintained to adhere to government guidelines.
Sadly not. We love socials at CRISIS! However, due to the current government guidelines of social distancing, we are not able to allow socials at CRISIS Sessions for the time being.
No, however, you will stay be required to pay for that table. For example, if only 3 of you want a table of 4, you will still have to pay for 4 spaces.
You can get a full refund (minus booking fees) up until 1 hour before the event starts for any reason. Just get in touch on our contact page, or social media.
If we need to cancel the event (e.g. Nottingham goes into lockdown) we will cancel and refund tickets automatically.
We want to ensure that the safety of everyone is maintained and will be checking temperatures upon entry at the venue. Anybody's temperature that flags up, will not be allowed entry and will receive a refund for the ticket. It is important to follow the government guidelines on what to do when required to self-isolate, as this will help protect others.
*Booking fees are non-refundable
CRISIS has been transformed into a sit down party arena, that is Covid secure. CRISIS Sessions brings back the people, the music and the good times to your life. It might not be the CRISIS that you know, but we are sure you are going to love our 'Sessions'.
At CRISIS Sessions, groups can book tables for up to 6 people. All this needs to be within the Covid guidelines.
Here is the latest information:
Limits on the number of people you can see socially are changing. From Monday 14 September, when meeting friends and family you do not live with you must not meet in a group of more than 6, indoors or outdoors.
From 14 September - when the new rules apply - it will be against the law to meet people you do not live with in a group larger than 6 (unless you are meeting as a household or support bubble). The police will have the powers to enforce these legal limits, including to issue fines (fixed penalty notice) of £100, doubling for further breaches up to a maximum of £3,200.
When you visit our venue you should:
- Follow the limits on the number of other people you should meet with as a group - no more than six people unless you all live together.
- Avoid social interaction with anyone outside the group you are with, even if you see other people you know.
- Provide your contact details to the organiser so that you can be contacted if needed by the NHS Test and Trace programme.
If the rules change, we will adapt too. All tickets are fully refundable* for any reason whatsoever up until one hour before we open.
*Booking fee is non-refundable