Contact Us

1. If you haven’t already done so check your junk email folder.
2. If you still can’t find them log into your fixr account, go into the ticket section and check there. Alternatively, please use the fixr app.
3. If there’s still no sign of any tickets but money has left your account, please contact fixr directly - [email protected].

Sorry to hear that. You need to head to our lost-property page. Self respect is unlikely to be found.

It happens. Sadly, we can't help here. It is entirely at the discretion of which security member you get on the night as you go through the door. Be nice, tell the truth and you are usually ok. But it is entirely up to them.

We can't all be perfect. Not to worry, we generally accept any University student card. We also allow non-students when accompanied by a UoN carded student. However, security still reserve the right to refuse entry to anyone they deem too intoxicated or may potentially cause trouble.

Tickets must only be transfered through the Fixr website or app. Only tickets successfully transfered this way will be admitted. Remember to accept the link once a transfer has been done otherwise it won't go through. We do not accept screenshots or photos of screens.

Yes - Every week. CRISIS now has "The Q" which is our own awesome way of letting you party while you queue. Instead of waiting outside the club, head to "BOX" (formerly Red Bar - directly opposit Rock City) and you can be queued electronically in there. Once we have space we will text you to say we are ready for you and you can pick up your ticket from within BOX. It's usually £7 entry all night and is card only. You can keep up to date on our paying queue length on our snapchat (wearecrisis) or twitter feed.

Head to The Q page for more information

Yes. It's card only for your admission and you can use either cash or card at the bars. There is also a cash machine inside if you are feeling really old school.

Is it after 9pm? If so, transfers are prohibited. You will not be able to transfer this ticket. Please do not attempt to do so using screen shots, photos or some other means.
Not after 9pm? It may have been transfered 3 times already. There is a limit on transfers. If it has been transfered 3 times, it will no longer be able to be transfered. Neither of those cases apply to you? Sounds like techincal error so please contact fixr (our ticketing provider) directly - [email protected]

On a standard Wednesday night the club closes at 3:00am. Last admission to the venue is 2am. However, we’re open much later for "AllNighter" events (6:00am) and extended hours events (4:30ish). So load up on energy drinks, the night is still young 👹.