WE ARE CRISIS
The UK's Biggest
Weekly Student Night

No

In a word.

Screenshots will scramble the QR code and make it unable to be scanned. Anyone attempting this method will simply be denied entry.

Please only use the Ontapp App to share and sell tickets.

Nearly anything goes 👀 But...

Please no hi-vis fancy dress 🦺 This interferes with our CCTV and it is easy to mistake you for our security and welfare teams who are also in hi-vis 🦺 Customers arriving with hi-vis on will be asked to remove it. Sorry! ✋🙅

Please nothing that might be used as a weapon. Inflatables are fine, cardboard all good, but wooden sword could hurt even if blunt 🚫

Finally, please consider carefully what might likely offend other customers before making a costume choice 🥰

Who wants to stand on the street for hours in the cold queueing for a club? Exactly... That's why we use the Q.

What is the Q? - At CRISIS you can queue in our neighbouring venue - Secret Vault, grab some drinks, make use of the facilities and we will ping your phone when we have space for you and your friends. You will be able to see your Q position number via the link sent to your phone.

You and your mates come to our Q venue. We charge a queue joining fee of £3.50 You can pay on card or Apple/Google pay only via tapping the NFC chip at the Q entry point at Secret Vault. This money is then knocked off the ticket price at the end.

You can then do what you like within the venue. Once we have space available we will message you to say to click on your link again and pay the remaining £5. This will generate you a bar code in which you can then come across to Rock City to have scanned. This means that you have paid a total of £8.50 on a regular night in total and £9 on an ALLNIGHTER.

If the Q is not in operation on that particular CRISIS we always offer the option to pay on the door, but we would advise arriving earlier rather than later. You can check The Q section on our website for more details regarding specific night opening times.

First you will need to visit - crisisnottingham.com/tickets. This is the only place where you can purchase tickets from.

You need:
- A phone that can receive an SMS text message
- The required data to create an account
- Everything you need to be able to pay the tickets

Why do I need a phone that can receive an SMS text message?
Your tickets will be linked to your phone number. You will log in with your phone number, you receive required to log in by SMS.

What data do I have to fill in for an account?
To create your account, we ask the following information:
- First and last name
- E-mail address
- Gender
- Date of birth
- Address (optional)

Do I have to pay immediately?
Yes! The order is complete only after you have paid, so make sure you have everything you need. Depending on your bank, you may need an e-dentifier, code or app. Payment can be made using all major credit or debit cards.

Your tickets will now be in your Ontapp Tickets account on the 'Ontapp Tickets' app.

If an event has gone ahead as scheduled there are very limited circumstances in which a refund will be issued. Please refer to the full ticketing terms and conditions for more information 🎟

A refund is not issued under any of the following circumstances;

🚫 If you are unable to attend an event.

🚫 If you have missed your entry time and your ticket has expired.

🚫 If you are refused entry for failing to provide a valid form of ID.

🚫 If you are deemed to be too intoxicated to enter.

🚫 If you are removed from the venue.
Please note that all booking fees are non-refundable 🙅‍♂️

Yes. We love socials at CRISIS! Ahead of term starting we will post to socials when we are taking requests. From there social secs can contact us to request an allocation. These tickets will then be distributed and you will receive a unique shop and link for your social.

*Due to the high amount of requests we receive, we, unfortunately, cannot fulfil all the social requests. We operate on a first come first served basis.

Please message us @wearecrisis for any social requests and include the date, group name/club, & group size and we will look at your request. For bookings under 30 we ask you to utilise our close friends story ticket link on Instagram that goes live each Friday afternoon to purchase any extra tickets for your smaller social for members that didn't manage to purchase via the general sale. Please message us to be added onto this service for your group.

Sorry that you have lost something at CRISIS 🤯

To try and track down your stuff, please fill in the form on our Contact page.
The form goes straight to the member of staff at Rock City who has the box of lost property items 👌 If they have your stuff they will contact you.
If you don't hear anything after 48 hours, unfortunately, this usually means your item has not been found 👎

Alternatively, you can try calling on 0115 950 6547 or stop by the club between 12pm to 5pm.

We are unable to return lost dignity and self respect ☝️

Yes. Providing they are over the age of 18, have valid age ID and student ID and you are a UON student. If any non-student guests are attending, i.e a friend from home then you must enter together and be on a 1:1 ratio of University of Nottingham student : 1 non student guest of similar age.

You will have issues if you split up or try to enter separately so please ensure that you are together. This is only a perk for UON students to bring a long a non student-genuine friend guest. Note that if they get over-excited and behave like a dick and end up being thrown out, we reserve the right to remove you too as punishment for bringing them in the first place.

Please let us know in advance so we can tell security if you are planning to bring any friends from other Uni's or non students. ✋ Failure to do this could prevent entry on the night if we do not know this information prior.

CRISIS is primarily a night for students at The University of Nottingham, but we also welcome students from all other Universities including Nottingham Trent & Loughborough Uni that hold physical university student cards. Please note that all customers need to have photographic age ID.

What about graduates?

Yes, if you have been unable to let go of University life that is nothing to be ashamed of, it happens to the best of us.

Please let us know in advance if you wish to bring friends from another uni, a non student or if you are a graduate.
✋ If we do not know this information prior it could prevent entry on the night.

Yes, three important rules 👀

Never take yourself too seriously, you'll look ridiculous 🤷‍♀️
Don't wear anything you are particularly attached to. You may find it doesn't come home with you 🤦‍♂️
Bring a towel for BCL. You'll see why when you get there 🧖‍♀️🧖🏻‍♂️💧

We try our best to make sure everyone has a great time at CRISIS. We are keen to know whenever it has not lived up to the standards you would have expected so it can be better in future.

To make a comment or a complaint, please visit the "contact us" section on our website and fill in the form choosing the subject "complaint" from the list of options.

Your message will then be reviewed by our team and action taken depending on what is required. We will keep you updated as to the status of your complaint throughout.

For security complaints we share information with the Rock City management and Trident Security Solutions who are the firm who are contracted to run security at the venue.

We review footage whenever possible to do so to confirm accounts. Please try to be as specific as you can be, for example: including information such as where you were, what you were wearing, the time, any people you were with that we might be able to identify.

How does it work? 👀

Once you are logged in, you simply click on the event you want to share your tickets for. On your tickets you will see 'Share'. Click on this button. You will then need to enter the mobile number of the person you wish to share your tickets with.
Please note; when sharing a ticket for an event, it shares ALL your owned tickets for that event with that person. From there, they will be able to do everything you can with the tickets, including selling and sharing with others. So please ONLY share your tickets with people that you trust! 🚫

Share button not there? 🤔
Please log out and log back in - this usually fixes any issues and refreshes to include updates. In addition please check you have latest Ontapp Tickets app, which can be downloaded in the iOS App Store / Android Google Play.

Our promotional team of reps is updated every year as each year group graduates 🥹

We are always looking for fun and vibrant people to join our team 👭 👬 🕺

If you would like to show your interest in becoming a Club Rep please drop an email to [email protected]

✌️

As an over 18s event, I'm sure you can appreciate we need to ask for ID so people can prove they are of the correct age ✅

If you have lost your ID you will not be admitted to the venue 🚫

Screenshots or photographs of ID's will not be permitted 🙅‍♀️ 🙅

Proof of Age

As an over 18s nightclub a valid photo ID is required to prove your age. We accept the following as proof of age:

Passport ✅
Drivers License ✅
Validate UK cards ✅

🚫 Please note we do not accept photocopies 🚫

Student ID

CRISIS is primarily a student night, but we do allow non-students in certain circumstances. We permit non-students to attend CRISIS with other students as a ratio of 1:1. So for example if you have a friend from home coming up, so long as they are with a carded UoN student it is fine.

Please let us know in advance so we can tell security if you are planning to bring friends from other Uni's or non students ✋ Failure to do this could prevent entry on the night if we do not know this information prior.

We also permit graduate groups to return to CRISIS if they have been unable to truly let go. They need to contact us in advance just to let us know.

Lost your student ID?

It is preferable for you to carry your student card and it will be requested by security. Online verified Student ID authentication apps will be accepted also.

*** NEVER BANK TRANSFER ANY SELLERS MONEY. PLEASE ONLY UTLISE THE ONTAPP TICKETS SECONDARY TICKET MARKET WHEN SELLING A TICKET ***

You can sell your tickets via the Ontapp Tickets app 📲 When you put your ticket up for sale, your Ad becomes visible in the secondary ticket market. This way other interested ticket buyers can buy their tickets in a safe way from you

👉 Here's how to do it;

Select the event 👀
Choose the ticket type you want to sell. The tickets are grouped by ticket type 🎟
If you have chosen the ticket type, you will see all the tickets you have of this type. Now click 'Sell' ✅
If it is your first sale you will be taken to Stripe onboarding, this information is required in order to pay you once you have made a sale. Please follow the prompts and fill in your details.
You can share your personal ticket on sale link with friends or online for a direct sale 👬👭

Canceling the sale
If you change your mind you can cancel the sale. Note that this is not possible when the ticket is in someone else's basket 🗑

Tickets sold, money back
Once the ticket is purchased by someone else, you should received moneys (minus any service charges) to your account within 10 business days.