Under what circumstances can I get a refund?

Our refund policy for CRISIS has been changed during these difficult times to make things more flexible for our customers.

We do not offer refunds for cancellations or if you are unable to attend an event that has gone ahead as scheduled. This is unchanged from our normal ticketing policy.

In the event that we are required to postpone our events, we will first attempt to reschedule. We will contact all ticket holders with the proposed new date(s).

If you are unable to make the new date(s), we will offer a voucher valid for one year, able to be redeemed at any future CRISIS events. They will also be prioritised above general ticket releases, so for example: you could get first dibs on AllNighter tickets etc.

If you are moving on, the voucher will also be applicable at our big CRISIS reunion events in London, usually held in September and October.

We ask for our customers to bare with us whilst we make our arrangements and to please not message in until we have contacted you.

*Please note that all booking fees are non-refundable.